Perfuroyal Refund and Returns Policy
Effective Date: January 14, 2025

At Perfuroyal, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning items and obtaining refunds. By shopping with us, you agree to the policies detailed below.

Contact Information
Perfuroyal
Street: Po Box 1843, Bentonville, Arkansas (AR), 72712
Phone Number: (479) 203-0279
Email: info@perfuroyal.click
Website: perfuroyal.click

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of receiving your item.
  • Condition: Items must be unworn, undamaged, and returned in their original packaging, including all tags, certificates, and accessories.
  • Proof of Purchase: A valid receipt or order confirmation is required.

Perfuroyal reserves the right to deny returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or engraved watches
  • Gift cards
  • Items marked as “Final Sale” at the time of purchase

For any questions about your item’s eligibility, contact us at info@perfuroyal.click.

3. Return Process

To initiate a return:

  1. Visit our Returns Page and complete the return form.
  2. Our team will review your request and send you a Return Merchandise Authorization (RMA) number.
  3. Pack your item securely, including all original components, and write the RMA number on the outside of the package.
  4. Ship the package using a trackable method to the address provided in the RMA email.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Policy

Processing Time
Refunds will be processed within 5–7 business days of receiving the returned item. Refunds will be issued to the original payment method.

Deductions

  • Shipping fees are non-refundable unless the return is due to our error.
  • A restocking fee may apply for non-defective returns.

Refund Notifications
You will receive an email confirmation once your refund is processed. If you do not see the refund in your account after 7 business days, contact your bank or payment provider.

5. Exchanges

If you wish to exchange an item:

  • Contact us at info@perfuroyal.click to verify stock availability.
  • Follow the return process for your current item and place a new order for the desired product.

6. Defective or Damaged Items

If your item arrives defective or damaged:

  • Notify us within 7 days of delivery by emailing info@perfuroyal.click with photos and a description of the issue.
  • Perfuroyal will cover the cost of return shipping for defective or damaged items.
  • You can choose between a replacement, store credit, or a full refund.

7. Cancellations

Orders can be canceled if the cancellation request is made before the item has shipped. Contact us immediately at info@perfuroyal.click to request a cancellation.

8. Changes to This Policy

Perfuroyal reserves the right to amend this Refund and Returns Policy. Updates will be posted on this page and take effect immediately.

For further assistance, please contact us: