SHIPMENT POLICY
At PERFUROYAL, we understand the importance of receiving your orders on time and in perfect condition. Our Shipment Policy is designed to ensure that your purchases are shipped efficiently and securely. Below, you will find all the details regarding our shipping methods, costs, and procedures for both domestic and international orders. We are dedicated to providing you with the best possible shipping experience.
1. Shipping Locations
PERFUROYAL ships to customers both within the United States and internationally. We deliver to the following locations:
Domestic Shipping (United States): We offer shipping to all 50 states, including Alaska and Hawaii. Shipping times will vary based on the shipping method you select and your location within the U.S.
International Shipping: We also ship to select countries outside the United States. International shipping times may vary, and your country’s customs policies may affect the delivery timeline. PERFUROYAL is not responsible for any customs fees, taxes, or delays caused by international customs processing.
If you are unsure whether we ship to your country, please contact us at info@perfuroyal.click, and our customer service team will be happy to assist you.
2. Shipping Methods
We provide several shipping options to accommodate your preferences. The following shipping methods are available at checkout:
Standard Shipping: This is the most economical shipping option, with domestic orders typically arriving within 5-10 business days. International orders may take 10-20 business days to reach their destination, depending on the shipping country.
Expedited Shipping: If you need your order sooner, we offer expedited shipping for both domestic and international orders. Expedited shipping within the U.S. usually takes 2-5 business days, while international expedited shipments typically arrive within 5-10 business days.
Priority Shipping: For the fastest delivery, priority shipping is available. Domestic priority orders are typically delivered within 1-3 business days. International priority shipments may take 3-7 business days, depending on the destination country.
Free Shipping: PERFUROYAL offers free standard shipping on select orders. This offer may apply to orders over a certain value or during promotional periods. The availability of free shipping will be displayed at checkout.
3. Order Processing Time
Once your order is placed and payment is confirmed, we will process your order within 1-2 business days. Orders placed on weekends or holidays will be processed on the next available business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
4. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. You will be able to see the total shipping cost during checkout before you confirm your purchase. For international shipments, additional fees such as customs duties or import taxes may apply, which are the responsibility of the recipient.
5. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your order. Please note that it may take up to 24 hours for the tracking information to be updated in the carrier’s system.
6. Shipping Delays
While we strive to ensure timely delivery, please be aware that shipping delays can sometimes occur due to weather conditions, holidays, or issues with shipping carriers. If your order is delayed, we will notify you as soon as we receive information from the shipping carrier.
7. Lost or Damaged Packages
In the unfortunate event that your package is lost or damaged during transit, please contact us immediately at info@perfuroyal.click. We will work with the carrier to locate the package or file a claim for lost or damaged goods. If necessary, we will arrange for a replacement or refund.
8. Address Changes
If you need to update your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate any address changes before the order is shipped. However, once the order has been dispatched, we cannot change the shipping address.
9. Customs and Duties (International Orders)
For international shipments, the recipient is responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities. These charges are not included in the price of your order and will be billed separately. PERFUROYAL is not responsible for any delays caused by customs or import restrictions.